Lost Lottery Tickets
The National Lottery is under no obligation to pay out on any ticket that has been lost; however, there is a chance that they will consider appeals as long as they are lodged within 30 days of the relevant draw. Claimants should be able to tell them where and when the ticket was purchased and, if possible, which numbers were played.
You can use either of these methods:
- Email - firstname.lastname@example.org
- Write - Player Services, National Lottery, PO Box 287, Watford, WD18 9TT
To avoid this situation in the future, you may want to consider playing online, where your tickets will be automatically stored in your online account, eliminating the possibility of losing or damaging a winning ticket. For more information about the benefits of playing online, visit the How to Play page.
You've Found a Ticket
If you find a lottery ticket for a draw that is still valid, but lacks an address or name on the back of the ticket, you need to send it to the National Lottery offices at the following address:
The National Lottery
PO Box 287
You will need to include a letter with your name, address and contact information, when and where you found the ticket as well as any attempts you have made to return the ticket to its rightful owner. If the ticket you found matches a claim for a lost ticket submitted to Camelot, then you’ll have helped someone avoid a very sad situation!