How to Claim UK Lottery Prizes
UK lottery prizes are valid for 180 days, after this time, any unclaimed prizes are donated to good causes. The claims process varies depending on which game you played and whether you played online or purchased a ticket from an authorised retailer. This guide will help you find out how to receive payment as quickly and simply as possible:
National Lottery Prizes
Some of the most popular games in the UK are operated by the National Lottery. So if you've won a prize in Lotto, EuroMillions, Thunderball or HotPicks then use the table below to check how to receive your winnings.
|How Did You Play?||Prize Value|
|Up to £500||£501 - £30,000||£30,001 - £49,999||£50,000 and over|
|Played Online (Not Direct Debit)||The money will be paid directly into your National Lottery account||Winnings will be paid into the bank account associated with the debit card that you have used to set up your account. The payment will need to be confirmed before it is issued.||You must call the Customer Care team on 0333 234 44 33. Prizes will be paid by cheque.||Call the National Lottery on 0333 234 44 33 to arrange for your claim to be processed in person.|
|Played Online (Direct Debit)||Winnings will be paid into the bank account associated with your Direct Debit.||Call the National Lottery on 0333 234 44 33 to arrange for your claim to be processed in person.|
|Played at a Retailer||You can claim up to £100, potentially £500 at their discretion, from any retailer. Prizes up to £500 can also be redeemed from a designated Post Office.||Claim your prize from a designated post office, regional National Lottery centre, or by post. You may have to complete a claim form and provide ID.||Call the National Lottery on 0333 234 50 50 to arrange for your claim to be processed in person.|
National Lottery Regional Claim Centres and Post Offices
There are two National Lottery regional claim centres where players can claim prizes up to and including £50,000. They are based in Watford and Liverpool at the following addresses, but are not for general walk-in claims. You must make an appointment before visiting by calling the telephone numbers listed below.
Tel: 01923 425000
Unit 5, Tiger Court
Kings Drive, Kings Business Park
Prescot, Knowsley, Liverpool
Tel: 0151 236 1796
Prizes over £500 and up to £50,000 must be claimed at one of these regional lottery centres. Prizes up to £500 can also be claimed from some lottery retailers or from designated National Lottery post offices. There are over 11,500 branches of the post office in the UK, some of which are even open on Sundays! Check with the Royal Mail whether your local branch offers lottery prize payments as one of its services.
Please note that lottery retailers can but are not required to pay out prizes of between £100 and £500. If there are insufficient funds on hand to pay out your prize, you may need to find another retailer or post office to claim it.
Claiming by Post
You will need to send your winning ticket, along with any proof of ID and forms requested, to the address below via recorded or tracked delivery. No responsibility will be taken for lost tickets.
The National Lottery
PO Box 287
For online players, prizes up to £2,000 will be paid into your player account automatically and can then be withdrawn into your bank account. Withdrawals can take up to 14 working days to be fully processed. For amounts over £2,000, contact the Health Lottery at 0844 375 55 55 to arrange collection of your prize.
Retail players will need to retain their winning ticket to make any claims. Prizes up to £50 can be redeemed from any authorised retailer or participating Post Office. For winnings between £51 and £250, visit any designated Post Office to collect your winnings. For any larger prizes, please contact 0844 375 55 55.
Winning customers who buy tickets via Direct Debit will have their prize paid into their bank account within 28 days, regardless of whether they signed up with a debit card, credit card or PayPal. If your bank account hasn't been registered, then you'll need to ring the People's Postcode Lottery on 0808 1098765 in order to arrange to receive your winnings.
If you entered through our online affiliate, Jackpot.com, then prizes up to €1,000 will be paid directly into your account. If you're lucky enough to win a larger amount, then you can contact their support team directly for instructions.
If you purchased a winning ticket from a retailer or online, then the procedures are outlined in this table:
|How Did You Play?||Prize Value|
|Up to €99||€100 - €499||€500 - €9,999||€10,000 - €14,999||€15,000 and over|
|Online||The money will be paid directly into your player account||A cheque will be sent to the postal address registered on your account||Prizes will be also be paid by cheque, but ID and a claim form must be provided first||Visit the Irish Lottery headquarters to receive your cheque following ticket validation|
|Retailer||Redeem your winnings at any authorised National Lottery retailer in Ireland||Go to a designated Post Office to make your claim||Visit the Irish Lottery headquarters to receive your cheque following ticket validation|
Here is the full address for the headquarters:
Abbey Street Lower
In the event that you win a Daily Draw or Weekly Draw page, contact us within 2 working days to make your claim!