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Tuesday 1st December 2015
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Damaged Lottery Tickets

If your ticket has become damaged and the barcode cannot be scanned at your local retailer, then you will need to appeal within 30 days of the draw to the National Lottery. You will also be asked to provide details of where and when the ticket was bought, what you think may have happened to the ticket, what numbers were chosen for the draw in question and how many lines were played.

The ticket should be sent to:

Prize Claims Department
The National Lottery
P O Box 287
WD18 9TT

Itís worth considering sending the ticket by registered post, particularly if there is a large prize at stake.

You can avoid this issue by buying lottery tickets online, as they cannot be lost, stolen or damaged. If you buy your tickets online and win a prize, youíll be notified via email so that you never miss out on claiming a prize. If you buy physical tickets, make sure that you keep them in a safe place where they wonít be damaged. Donít iron them, drop them near your stove or keep them in the pockets of the jeans youíre putting in the wash Ė or else you might miss out on the chance to win a huge fortune.