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Whether you've got a question about one of the games listed on our site, or if you have some general feedback, we'd love to hear from you. Please note that we are not a National Lottery operator and therefore cannot pay out prizes.

Popular topics:
  • Your Account
  • Forgotten Your Password?
  • Lost and Damaged Tickets
  • Spotting a Lottery Scam
  • Claiming Prizes
  • Checking Your Tickets
We're here to answer any questions you may have. Select a topic or contact us using one of the methods below.
Please note that you cannot deposit funds into your account, and if you’re looking to log in to your online National Lottery account, you need to visit the National Lottery website.

To close your account, please sign in and visit the Delete My Account page which can be accessed from Account Settings or the bottom of your homepage.
To reset your account password, please follow the 'Forgot Password?' process. Enter your registered email address, you’ll then be sent a password reset link, allowing you to set a new password in order to gain access to your account.
If you bought a paper ticket from a retailer and it has been either lost or damaged, you may still be able to claim a prize. However, you need to contact the National Lottery within 30 days of the draw. Please call the following number:

0333 234 50 50
Lottery scams are common and can come in many forms. If you have been contacted by someone saying you have won a prize, please remember that you can only win if you have bought an entry for the draw in question. Go to the Scams page to learn more.
UK lottery prizes must be claimed within 180 days of a draw taking place. The claims method depends on whether you have played online or in-store, and how much you have won. Find out more about claiming prizes.
The customer support team are not able to check tickets on your behalf via email or post. To check your numbers against the latest results, please enter them into one of our automatic ticket checkers, any prizes won will be highlighted.
Need to get in touch?
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Contact one of our expert customer support agents.

Still have a question?

If your question has not been answered in the above topics, please contact us at:
Casino Enquiries

For casino enquiries, please contact for assistance:

Casino Enquiry

Please do not send physical tickets or scratchcards to the below address, as we cannot process them or assist with claims at this address. If you have a question regarding a ticket or scratchcard then please contact us by email, or if you have to do so by post then please send a scanned copy and not the real ticket or scratchcard.

By Post

Enquiries in writing should be sent to:

Take That Ltd
The Exchange
Station Parade


Company Registration Information

Company Name: Take That Ltd
Company Registration Number: 2147008

Registered Address:
The London Office
85 Great Portland Street
First Floor
London W1W 7LT

If you have any complaints or comments about the running of the lottery games featured on this website, please address them to the lottery operator directly. Similarly, questions regarding lottery grants should be directed to the relevant governing body.