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Contact Lottery.co.uk

If you have any questions about our website and services please get in touch and a member of the team will do their best to help.

Email Address

To ensure your enquiry is sent to the correct department, please select one of the following options:

I've won the lottery

I've won the lottery

How did you win?

I purchased my ticket online

I purchased my ticket online

If you think you have won a lottery prize from a ticket purchased online, please visit the How to Claim page to learn more about how to claim your prize. If you still have questions after reading the information, you can email us at the following address:

I purchased my ticket in a retail store

I purchased my ticket in a retail store

If you bought a ticket from a retailer, please visit the How to Claim page to learn more about the process of claiming your prize.If you still have questions after reading the information, you can email us at the following address:

I've won a sweepstake, competition or raffle

I've won a sweepstake, competition or raffle

If someone has contacted you about winning a sweepstake, lottery or raffle which you did not enter, please visit the Scams page. If you still have questions after reading the information, you can email us at the following address:

My ticket has been lost or damaged

My ticket has been lost or damaged

If you bought a physical ticket and you either lost it or damaged it, you will need to contact the National Lottery straight away, as there is a 30-day claim period for winning tickets that have been damaged or lost. Please call the following number:

0333 234 50 50

Other Enquiry

Other Questions

If you have any other questions or comments, you can send an email to our support address and our team will try and reply to you within 24 hours:

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Postal Address

Enquiries in writing should be sent to:

The Lottery Company Ltd.
The Acorns
Oakwood Park Business Centre
Fountains Road
Bishop Thornton
Harrogate
HG3 3BF

Company Registration Information

Company Name: The Lottery Company Ltd.
Company Registration Number: 02949433

Registered Office:
Tattersall House
East Parade
Harrogate
HG1 5LT


Please do not send tickets for the purposes of verification or claiming prizes, as they cannot be processed at the addresses listed above.

Social Media

You can also stay in touch with Lottery.co.uk, and keep up to date with all the latest lottery news, by following our social accounts:


About The Lottery Company

The Lottery Company Limited, a company registered in England and Wales under the number 2949433, and the website Lottery.co.uk are both owned by Take That Ltd., also a private company registered in England and Wales, but under number 2147008. Take That Ltd. is not connected with Camelot plc or any other lottery operator in any way - independence of information is therefore guaranteed. Please read the disclaimer.

Take That Ltd. has also published The International Lottery Magazine, The National Lottery Book, Playing Lotteries for the Big Money and other publications before the UK National Lottery even began, in line with other gambling related titles. Representatives of the company appeared on the BBC lottery programme as their numbers 'expert' for eight weeks and wrote a weekly lottery column in The Daily Mail as well as being featured as their "lottery guru". Ad hoc articles and series of articles have appeared in The Times, The Sunday Times, The Daily Express and The Sunday Mirror, as well as a host of local and international papers.

If you have any complaints or comments on the running of the lottery games, please address them to the lottery operator directly. Similarly, questions regarding lottery grants should be directed to the relevant governing body.