If you have a question or comment about lottery games or Lottery.co.uk, please choose from one of the following options:I've won the lottery
I've won the lottery
How did you win?I purchased my ticket online
I purchased my ticket online
If you think you have won a lottery prize from a ticket purchased online, please visit the How to Claim page to learn more about how to claim your prize. If you still have questions after reading the information, you can email us at the following address:
I purchased my ticket in a retail store
If you bought a ticket from a retailer, please visit the How to Claim page to learn more about the process of claiming your prize.If you still have questions after reading the information, you can email us at the following address:
I've won a sweepstake, competition or raffle
If someone has contacted you about winning a sweepstake, lottery or raffle which you did not enter, please visit the Scams page. If you still have questions after reading the information, you can email us at the following address:
My ticket has been lost or damaged
If you bought a physical ticket and you either lost it or damaged it, you will need to contact the National Lottery straight away, as there is a 30-day claim period for winning tickets that have been damaged or lost. Please call the following number:
0845 910 0000
If you have any other questions or comments, you can send an email to our support address and our team will try and reply to you within 24 hours:
To ensure your enquiry is sent to the correct department, please select one of the options listed above.
Enquiries in writing should be sent to:
The Lottery Company Ltd.
Oakwood Park Business Centre
Company Registration Information
Company Name: The Lottery Company Ltd.
Company Registration Number: 02949433
Please do not send tickets for the purposes of verification or claiming prizes, as they cannot be processed at the addresses listed above.