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Wednesday 26th October 2016
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How to Claim a EuroMillions Prize

There are hundreds of thousands of UK players who pick up EuroMillions prizes in each draw. The payouts start for those ticket holders who match as few as two main numbers and sometimes stretch into nine figures for those participants lucky enough to land the biggest jackpots.

Once you have checked the results and discovered that you've won a prize, the next step is to get your hands on the money, and it couldn't be simpler to claim. UK participants must come forward within 180 days, otherwise the money will be transferred to the National Lottery Good Causes Fund.

The claims procedure depends on whether you bought your ticket online or from an authorised retailer, and the amount you win determines how you receive your money.

Online Winners (Not Via Direct Debit)

Amount Won How to Claim
Up to £500 Prizes up to £500 will be paid directly into your National Lottery account.
£501 - £30,000 This will be paid to the debit card associated with your National Lottery account, but you need to confirm the payment before it can be issued.
£30,001 - £50,000 If you have won a prize worth between £30,001 and £50,000, you must call the National Lottery Customer Care team on 0845 278 8000, quoting your ticket number. You may be asked to claim in person at one of the prize payout centres in Watford or Liverpool. Winnings will be paid either by cheque or directly into your bank account.
£50,001 and over If you've won more than £50,000, then you will need to call 0845 278 8000 and speak to the Customer Care team. You will need to provide your ticket number. Payment will be made in person after lottery officials have verified that you are indeed a winner. The National Lottery reserves the right to choose whether to issue your prize as a cheque or bank transfer.

Direct Debit and Pingit

For players who pay by Direct Debit or Barclays Pingit, prizes of up to £50,000 will usually be directly transferred into the bank or building society account associated with that Direct Debit or the Pingit account with which you bought the ticket. For anything larger, you will have to ring the Customer Care Team to arrange the receipt of your prize.

Online Syndicates

If you have joined an online syndicate, your winnings will be paid into your online account. If you win a big prize, such as the jackpot, you will be contacted straight away and arrangements will be made to help you collect the prize in person.

Tickets Bought in Person

Amount Won How to Claim
Up to £100 Up to £100 can be claimed from any authorised retailer once they have scanned your ticket to validate your prize. You'll hear a 'win sound' play and be given a win receipt which will tell you exactly the value of your prize.
£101 - £500 Some retailers can pay out prizes of up to £500 in cash at their discretion, but they are not obliged to do so. If a retailer cannot pay out your prize you can either return at an agreed time, go to another retailer or visit a designated National Lottery Post Office. However, if the retailer has already validated your ticket, you will have to return to the same establishment when they have the funds available.
£501 - £50,000 Winnings of up to £50,000 can be claimed from any designated National Lottery Post Office or a prize payout centre upon presentation of your ticket. You will need to complete a claim form and will receive your winnings by cheque, although Post Offices can issue up to £500 in cash out of any prize won. Any prize of up to £50,000 can also be claimed by post. Players are advised to put their name and address on the back of the ticket and must complete a claim form for prizes over £500. The postal address is:The National Lottery, Accounts Department, PO Box 287, Watford, WD18 9TT.
£50,000 Winnings above £50,000 must be claimed by contacting the National Lottery directly. You will need to raise a claim via telephone on 0845 9100 000 or 0844 338 7551. Prizes will then be received at an agreed location after completion of a Claim Form and provision of a suitable proof of identity.

Methods of claiming non-cash prizes, such as those awarded on Mega Friday draws, will be detailed in the specific rules created for the individual draw.

It is only possible to claim prizes in the country where the ticket was bought. Players who purchased a EuroMillions ticket whilst in a participating country other than the UK will have to go back there to claim their money.