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How to Claim a EuroMillions Prize

EuroMillions prizes in the UK must be claimed within 180 days of the winning draw date. How to claim depends on how you have chosen to take part, with the procedure differing for those who play online and those who buy their tickets for an authorised retailer. Below you will find all the information you need in order to collect a prize:

Online Winners

Amount Won How to Claim
Up to £500 Prizes up to £500 are paid directly into your National Lottery account.
£501 - £30,000 This is paid to the debit card associated with your National Lottery account, but you need to confirm the payment should be made before it can be issued.
£30,001 - £50,000 Contact the National Lottery Customer Care team on 0333 234 44 33 and quote your ticket number. You will be paid either by cheque or directly into your bank account.
£50,001 and over Contact the National Lottery Customer Care team on 0333 234 44 33 and quote your ticket number. Once your claim has been verified, you must collect your winnings in person. The National Lottery reserves the right to choose whether to issue your payment as a cheque or bank transfer.

Direct Debit and Pingit

For players who pay by Direct Debit, prizes of up to £50,000 are directly transferred into the bank or building society account associated with the payment. Pingit prizes are paid into your Pingit account. For sums worth more than £50,000, you must contact the Customer Care Team to arrange the receipt of your winnings.

Syndicates and Bets

If you joined an online syndicate, or placed a EuroMillions bet, through Jackpot.com's regulated service then you will be able to automatically withdraw prizes up to £1,000 into your bank account. For larger amounts, you will need to contact their support team to arrange collection of your winnings.

Tickets Bought in Person

For both the main EuroMillions draw, and the additional HotPicks game, you can claim any winnings by following the procedures outlined below.

Amount Won How to Claim
Up to £100 Take your ticket to any authorised retailer and have it scanned by a member of staff. Successful entries produce a 'win sound' and a receipt will be produced which will tell you the value of your prize.
£101 - £500 Some retailers can pay out amounts of up to £500 in cash at their discretion, but they are not obliged to do so. If a retailer cannot pay you can either return at an agreed time, go to another retailer or visit a designated National Lottery Post Office. However, if the retailer has already validated your ticket, you will have to return to the same establishment when they have the funds available.
£501 - £50,000 Visit a National Lottery Post Office or a regional payout centre and complete a claim form. Winnings will be paid by cheque, although Post Offices can issue up to £500 in cash out of any prize won.

Any winnings of up to £50,000 can also be redeemed by post. Players must write their name and address on the back of their ticket and complete a claim form for prizes over £5,000. The postal address is: The National Lottery, Accounts Department, PO Box 287, Watford, WD18 9TT.
£50,001 and over Contact the National Lottery directly by ringing 0333 234 50 50. Upon completing a claim form and presenting a valid form on identification, prizes can be received at an agreed location.

For more information about affiliated Post Offices and Regional Centres, visit the main UK Lottery Claims page.

Methods of redeeming non-cash prizes, such as those awarded on Mega Week draws, will be detailed in the specific rules created for the individual draw.

Tickets Purchased Outside the UK

It is only possible to collect a EuroMillions prize in the country where the ticket was purchased. Players who purchased an entry in another country must return there to claim their money. Below are the details for the length of time before prizes expire in each of the other eight participating countries:

Country Tickets Are Valid For EuroMillions Operator
Austria 3 years Österreichische Lotterien
Belgium 140 days Nationale Loterij
France 60 days FDJ
Ireland 90 days Irish National Lottery
Luxembourg 60 days Loterie Nationale Luxembourg
Portugal 90 days Jogos Santa Casa
Spain 90 days Loterías y Apuestas del Estado
Switzerland 180 days Swisslos

Small prizes will be redeemable from any authorised retailer in the country. If you win a larger amount, or even the jackpot, then you will need to contact that country's official operator for advice.

Tax

Only three of the nine participating countries charge taxes on lottery winnings: