National Lottery Information

Information on how to play the different national lottery games and their variations, answers to frequently asked questions plus lots of useful articles for players of any lottery games.

How can I be sure the lottery draws are not biased?
The ball sets and machines are stested by independent bodies in order to ensure that they all operate in a random fashion and that they act in a similar manner. Statisticians regularly check the draw history and test the data for signs of bias.

I would like to see the draw myself rather than see it on television. How do I arrange this?
Should you wish to appear in the audience for one of the National Lottery draws you can contact the BBC Studio Audiences on 0370 901 1227 during office hours (Monday-Friday 9am-6pm).

I bought a ticket for a draw but didn't get given the right numbers. I didn't realise until after the draw took place. Can I have a refund?
It is the player's responsibility to check their ticket. You have up to two hours or until the terminals close to obtain a refund or correct your selection if, for any reason, you have received an incorrect ticket. Obviously, you cannot claim a refund after the draw has taken place.

How does the Lucky Dip work?
The Lucky Dip facility uses special software to generate numbers at random and the programs are tested to make sure they are. As each line is generated independently, on some occasions one, two, or even more numbers may be repeated on the same ticket.

When I tried to claim a prize, the retailer told me that it couldn't be paid out. How can I claim my prize now?
The lottery operator will be able to investigate the matter. You should contact the National Lottery Line on 08459 100 000, where someone will inform you of the procedure to follow.

I am interested in applying for a Lottery funding. Where can I get more information?
Visit our pages on lottery grants.

I'm a student writing an assignment on the National Lottery. Can you provide me with any information?
No, sorry, lottery.co.uk can't help you. Instead, please write to The National Lottery Commission, 2 Monck Street, London SW1P 2BQ.

How do I apply to sell lottery tickets and scratchcards?
Any retailer who would like to sell National Lottery tickets should apply in writing to Camelot's Retailer Selection Manager. You are only likely to be allowed a franchise if the current retailer(s) in your area experiences business failure.